Terms & Conditions

Terms and Conditions

Terms of delivery

Delivery:

Delivery of all products is free of charge.

It is executed by DHL Express to the given address.
Shippings to post-office box, poste restante and packstation are not possible.
The right of property of the goods remains with Material until the complete payment of the goods.

Time of Delivery:

The delivery takes 2 to 5 days to most destinations. Few extra days may be needed to remote destinations. Custom clearance time is not included.

Sales Contract:

For all orders via the Material online shop contractual partner of the buyer will be Material. Sales contract is concluded by sending an order confirmation via E-mail or by implication and delivery of the goods. We reserve the right to withdraw from the contract in case of delivery problems. In this case we will inform you promptly and possibly suggest alternative products.

Payment

  • You will be sent a real time billing E-mail on execution of your order. Please transfer the designated amount to our account. On receipt of the money we will ship the goods.
    • Banking Account:
    • Account No.:
    • Please use IBAN and BIC for international transactions!
    • IBAN:
    • BIC:
  • Payment by card through PayPal. Secure payment for all card types.

Complaints

We do carefully check all items sent. Anyway, in case of a faulty or damaged product please turn to our customer service:
Phone: +420 608 664 766, everyday 10.00 am till 7.00 pm CET
Or send us an Email to info@i-material.com

Transport damages

Please check shipment carefully and immediately on receipt for intactness and completeness. If damaged, please claim immediately with the deliverer and also do contact us. You immediately get a replacement sent. In case of claims against the deliverer you do at this moment step off these claims in favour of Material. We do on the other hand fully accept your waiver of ubrogation.

Receipt

Please keep your receipts. They are important in case of theft or as proof of purchase in case of complaints.

Privacy

All personal data (Email addresses) are not handed over to third parties. Please note that if you use third parties services your personal data is directly transmitted to the provider and Material company is not liable whatsoever. Please consider the Disclaimer of the provider in question.